1. Who We Are
pcso8 ("we", "us", "our") operates the online gaming platform accessible at pcso8.vu. This Privacy Policy applies to all players and visitors who interact with our platform, whether through a web browser or mobile application, from anywhere in the Philippines.
By creating an account and using pcso8, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here.
2. What Information We Collect
Information You Provide Directly
When you register and use pcso8, we collect information that you provide to us directly, including:
- Account information: Full name, date of birth, gender, email address, mobile number
- Identity documents: Government-issued ID, proof of address (required for KYC verification)
- Financial information: Bank account details or e-wallet identifiers (for deposits and withdrawals in PHP)
- Communication records: Messages, support requests, and chat logs with our team
Information Collected Automatically
When you use our platform, certain technical data is collected automatically:
- IP address and approximate location
- Device type, operating system, and browser version
- Session timestamps, pages visited, and features used
- Game activity logs, wager history, and account transaction records
- Cookies and similar tracking technologies (see Section 7 below)
Note: We do not collect your GCash or Maya account password at any point. Payment processing through supported e-wallets is handled through their own secure interfaces. We only receive confirmation of transaction status.
3. How We Use Your Information
Your personal information is used for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | Creating and maintaining your player account; verifying your identity |
| Payments | Processing PHP deposits and withdrawals through approved local channels |
| Gameplay | Enabling game access, recording wager history, calculating winnings |
| Security | Fraud detection, account protection, and suspicious activity monitoring |
| Customer Support | Responding to queries, resolving disputes, and providing assistance |
| Compliance | Meeting legal, KYC, and anti-money laundering obligations |
| Communications | Sending account notifications, transaction confirmations, and platform updates |
| Responsible Gaming | Monitoring patterns that may indicate problem gambling; providing support tools |
4. Sharing Your Information
We do not sell your personal data. We share your information only with the following categories of recipients and only to the extent necessary:
- Game providers: Licensed software providers who supply games to pcso8 may receive game session data to operate their titles correctly. They do not receive your full personal profile.
- Payment processors: Local payment partners receive the minimum information needed to process your PHP transactions securely.
- Identity verification services: Third-party KYC providers may process your identity documents during account verification. These services are bound by confidentiality and data protection agreements.
- Legal and regulatory authorities: We will disclose your information when required to do so by applicable law, court order, or regulatory requirement in the Philippines.
No Third-Party Marketing: Your contact details are never passed to advertisers, data brokers, or any third party for their own direct marketing campaigns.
5. Data Retention
We retain your personal data for as long as your account is active. When you close your account, we retain your data for an additional period as required by our legal and compliance obligations — typically several years, depending on the type of information and applicable regulations in the Philippines. After this period, your data is securely deleted or anonymised.
6. Security Measures
Technical Safeguards
pcso8 protects your personal information using a combination of technical and organisational measures:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- OTP (one-time password) verification for account access and sensitive actions
- Automated systems that detect unusual login behaviour and suspicious activity
- Regular security reviews of our platform infrastructure
Your Responsibilities
You are responsible for keeping your account password secure and not sharing your login credentials with anyone else. If you suspect unauthorised access to your account, contact our support team immediately so we can investigate and secure your account.
7. Cookies & Tracking Technologies
pcso8 uses cookies and similar technologies to operate the platform effectively. These may include:
- Essential cookies: Required for the platform to function — session management, login states, and security tokens. These cannot be disabled without breaking core functionality.
- Analytics cookies: Used to understand how players navigate the platform so we can improve the experience. Data collected is aggregated and not linked to your individual identity externally.
- Preference cookies: Remember your settings such as language and display preferences.
Most browsers allow you to manage cookie preferences in their settings. Note that disabling certain cookies may affect your ability to use pcso8 properly.
8. Your Rights Over Your Data
As a pcso8 player based in the Philippines, you have the following rights over your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to update inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to our legal retention obligations
- Restriction: Ask us to limit how we use your data in certain circumstances
- Objection: Object to specific uses of your personal data where applicable
To exercise any of these rights, contact our support team via the email address listed in Section 11. We will respond within a reasonable timeframe and verify your identity before processing any request.
9. Children & Minors
pcso8 is strictly for players aged 21 and above. We do not knowingly collect or process personal data from anyone under 21 years of age. If we discover that a minor has registered, we will immediately close the account and delete the associated data. Parents or guardians who believe a minor has used pcso8 should contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this page periodically. Your continued use of pcso8 following any updates constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
Support Hours: 24/7
Region: Serving Philippines players
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For account-specific concerns, please have your registered email address ready so we can verify your identity.